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Privacy policy


This privacy policy (“Policy”) outlines how The Multiples also referred to as “we” or “us” or “our”) uses and safeguards the information you provide when using this website (hereafter referred to as the “Platform”)

The Multiples is dedicated to ensuring your privacy is protected. Any information you provide when using this Platform will only be used in accordance with this Policy. Please be aware that our Policy may change at any time without prior notice. To stay informed of any updates, we encourage you to review this page periodically. This Policy applies to both current and past visitors and customers of our Platform. By visiting and/or using our Platform, you are agreeing to and accepting the practices described in this Policy.

What information do we collect?

We gather, collect, and store your personal information as needed to provide you with a safe, efficient, and customized experience on our Platform. This includes displaying content like recommended products, communicating about your orders, new products, and promotional offers. These practices allow us to offer specific services and features tailored to your preferences, improve your overall experience, and enable third parties to perform functions on our behalf. Here are the types of information we collect:

  • Information you provide us: This encompasses information you explicitly share with us. It includes personal details such as your username, password, name, address, telephone number, email address, date of birth, gender, financial information (e.g., bank account information, credit/debit card details), and any other information you provide during your interaction with the Platform. While certain information is optional, not providing it may limit your ability to fully utilize our Platform’s features.
  • Information collected automatically: When you interact with our Platform, we automatically receive and record information from your browser or device. This information may include your IP address, geolocation data, device identification, and “cookie” data. We may also use software tools like JavaScript to measure and collect session information, such as page response times and page interactions. This data helps us perform internal analysis and offer location-based services, ensuring you have the best shopping experience
  • Information from other sources: We may receive information about you from third parties, such as social media services, commercially available sources, and business partners. If you access our Platform through a social media service or connect a service to your social media account, we may collect details like your username, profile picture, email address, friends list, and any other information associated with your social media service

How do we use cookies?

We use cookies to enhance your browsing experience. Cookies are small files transferred to your computer’s hard drive through your web browser with your permission. They help us recognize your browser, respond to you individually, and provide personalized features and advertisements based on your preferences, behaviors, and needs on our Platform.

You can choose to accept or decline cookies. Most browsers allow you to prevent new cookies from being accepted and to delete or disable existing cookies. However, please note that disabling or deleting our cookies may affect your ability to fully enjoy our Platform’s features

Do we share the information we receive?

We prioritize customer privacy and never sell your information to third parties. We only share customer information in the following ways:

  • Third-party service providers: We engage other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, analyzing customer data, assisting with marketing, providing search results and links, and processing payments. These service providers access only the customer information required for their designated functions and are contractually bound not to use it for any other purpose
  • Compliance with law: We may share customer information with government authorities and agencies for verification, prevention, detection, investigation, prosecution, and punishment of offenses, including cyber incidents. Additionally, we may release account and personal information when necessary to enforce our Terms of Use, protect our rights, property, safety, or those of others, and comply with legal processes.
  • Business transfers: As our business evolves, we may sell or acquire stores, subsidiaries, or business units. In such transactions, all information, including personal data collected and stored by us, may be disclosed and transferred to the acquirer or successor as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction. This may also apply in the event of insolvency, bankruptcy, or receivership, where such information is transferred to one or more third parties as a business asset.
  • With your consent Except as described above, we will notify you if your information might be shared with third parties and give you the option to consent or decline

Is your information secure?

The security of your information is of utmost importance to us. We implement appropriate security policies, rules, and technical measures to protect your information from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss, as required by applicable law.

However, we cannot be held responsible for security breaches or actions by third parties beyond our reasonable control, including government actions, computer hacking, unauthorized access, computer crashes, security breaches, and encryptionrelated issues.

What about links to other websites?

Our Platform may feature third-party advertisements and links to external websites. Once you leave our Platform using these links, we no longer have control over the linked website. Consequently, any information you provide on such sites is not governed by this Policy, and we are not responsible for the protection or privacy of that information.

What choices do you have?

  • You can regularly add, correct, update, modify, or review your personal information. However, we typically retain a copy of your previous information for our records when you update it.
  • If you prefer not to receive emails or messages from us, please contact our customer care team to remove your email ID from our listings
  • You can choose not to provide or consent to the use of your personal information and subsequently withdraw your consent or request the deletion of your personal information. However, this may limit your access to our Platform’s features.
  • You can delete your account from your iOS device by visiting the ‘My Account’ section on the app. However, this may limit your access to our Platform’s features.

Who should I contact with my grievances regarding this Privacy Policy?

For questions or feedback about this Policy, please reach out to:

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