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REturn policy
At The Multiples, we are dedicated to ensuring your shopping experience is nothing short of exceptional. To provide you with the best service possible, we have established this Return Policy, which outlines our approach to returns and replacements.
Our Commitment
We are committed to delivering the correct products, carefully inspecting each item before it leaves our facility. However, if you receive an item that is not what you ordered, we apologize for any inconvenience caused, and we will promptly make it right.
Returns and Replacements
Please note that, in general, we do not accept returns or replacements for products. We understand that every purchase is important, and we encourage you to thoroughly review your order before completing it.
Exceptions
However, we acknowledge that mistakes can occasionally occur. If, by any chance, you receive the wrong product, we sincerely apologize for the error. In such cases, we will happily assist you in rectifying the situation.
Cancellations
You can cancel your order within 6 hours of placing it. Contact our customer support team immediately if you wish to cancel.
Wrong Product Delivered
If you find that you have received an incorrect product, kindly follow these steps:
- Contact Us: Reach out to our Customer Support Team within 1 day of receiving the order. You can contact us through contact@themultiples.in or +916383102146
- Provide Details: When you contact us, please provide your order number and details of the incorrect item received. This will help us expedite the resolution
- Return Process: We will guide you through the return process for the wrong product. Please note that we will NOT cover any associated return shipping costs
- Verification: Once we receive the returned item, we will inspect it to confirm the error.
- Correct Product: Upon verification, we will ship the correct product.
Our Promise
Rest assured that we are dedicated to ensuring your satisfaction. In the rare event that you receive an incorrect product, we will make every effort to rectify the situation quickly and efficiently.
We appreciate your understanding of our return policy, which enables us to focus on delivering quality products to you. Should you have any questions or concerns, please do not hesitate to contact our Customer Support Team. Thank you for choosing The Multiples Your trust and satisfaction are of utmost importance to us
